Analyzed Front Desk Night Audit functions, and restructured the process, increasing the efficiency and ease of the duties performed. Trained as a manager-on-duty responsible for performing front desk duties, night audit, and resolving guest issues as needed. Situations outside of your control (such as a customer who’s having a terrible day) will sometimes creep into your team’s usual support routine. Good customer service is a revenue generator. Generated, audited and reconciled financial transactions. Focused on maximizing revenues through guest service operations. Verified all check in/checkouts ensuring all payments were acquired, special requests were recorded and fulfilled within reasonable limits. The best customer service professionals have a deep knowledge of how their companies’ products work. Provided on-job training to new employees to helping at the front desk, answering phone calls and assisting guests. Fielded all guest requests ranging from room reservations to Atlanta recommendations. Checked in and checked out guests; processed customer payments according to hotel policies and procedures. Handled proper check-in and check-out procedure for a high volume destination resort. Promoted to Ritz Carlton Reservation Agent upon successful completion of Marriott training. Assisted guests with information and directions with base activities, the Marine Museum and local attractions. Presented information about the resort and local areas and kept and maintained audit and accounting of daily Customers aren’t likely to say, “Please improve your UX,” but they may say things like, “I can never find the search feature” or “Where is (specific function), again?”. Provided information to guests about hotel services and offers and local attractions. Verified that daily printouts listing guests' arrivals and individual guest folios were received. Performed Bellman services such as helping guest with luggage during check ins and check outs. Empowered to remedy guest concerns and often engaged in upsetting techniques of guest rooms to maximize yield. Identified and recorded special billing information and notified those being charged and accounting. Provided directions, restaurant recommendations, and local attractions in absence of the concierge. Greeted and provided guests with assistance at the front desk during the check-in and check-out process through the hotel computer system. The demand for hospitality-related services is growing worldwide. Operated a cash register, processed check and credit card transactions with accuracy. Provided quality guest services that include registration and check-out, PBX operations, mail and message services. Assisted Sales Manager with creating welcome bags and gifts for VIP guest and corporate clients. Maintained communication with departments to accommodate the guest needs before arrival. Handled reservations and guest check in/check outs. This helps the customer feel like they’re being heard and can go a long way toward making the situation better. Monitored room availability using Micros. Help Scout makes customer support tools that keep customers happy as you grow. Processed guest payments for room charges, greeted and registered guests and during check in and check out procedures. Utilized OPERA property management system in assisting guests check-ins, check-outs, accounts adjustments and settlements. Understanding that customer service is the cornerstone of your customer experience helps you leverage it as an opportunity to delight customers and engage them in new, exciting ways. Assisted walk-in guests to book rooms without an existing reservation. Contacted housekeeping or maintenance staff whenguests reported problems. We ranked the top skills based on the percentage of Guest Services resumes they appeared on. Processed guest payments for room charges, pet fee charges, and incidental costs. Qualified and proficient in the Visual Matrix software computer system for the most vast hotel chain in the world. Answered multi-line phones to book reservations, transferring calls to appropriate person, taking messages, and general guest inquiries. Front Desk. Facilitated all guest arrivals and departures by following established procedures in order to ensure guests are satisfied. They, therefore, stay close to the hotel’s main entrance. Utilized professional communication skills to address guest concerns to provide immediate resolution. Maintained current knowledge of the local area, attractions, and events. Worked extensively with external auditors, providing in-depth assistance with periodic assessments of guest services. Utilized sales skills, handled phone calls, computerized reservations, check-ins, departures and guest requests. Supplied guests with directions and information with regard to property amenities, hours of operation, and local areas of interest. The average hourly pay for a Guest Services Agent with Microsoft Office skills in Canada is C$13.70. Conducted or assisted in all matters of customer services from room service and housekeeping to night auditing and restaurant operations. Checked in guests by operating electronic system and completing forms. Handled A high volume call center on in-office low peak traffic hours throughout the day. Processed an average of 10 telephone calls and 10 Check-ins in a 30 minute time period. 3) Self-Control. Answered phone calls in a prompt, efficient, friendly manner and directs callers to appropriate parties. Customer service is the act of providing support to both prospective and existing customers. Welcomed all guests upon arrival, secured reservations and room assignments in a timely manner. Trained with Housekeeping, Laundry, & PBX for four weeks while maintaining Front Desk Duties. Registered arriving guests and assigned rooms using the OnQ system. Provided guests with adequate customer service enabling them to efficiently locate and direct hotel facilities and amenities. Established room reservations and answered incoming calls on PBX system. Assisted team in gaining corporate recognition for exceptional customer service and community service. Jobs today - Assumed all duties related to VIP department, and handled customer complaints. Assembled SOPs for Front Desk operations, cash reconciliation workbook and created menus for restaurant using MS Office. Resolved guest situations, welcomed VIP guests, and facilitated room & resort tours. Managed reservations and provided customer support and concierge services. Customer service skills are the set of behaviors you rely on when interacting with a customer. 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