Was this problem finally resolved??? Same here for latest Windows 10, 1809. Then tried to install WD Backup again – it still doesn’t install. Western Digital Dashboard. Ensure the WD drive is connected directly to the computer. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection Seems like a ton of people are encountering this problem on new Win 10 laptops. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). Unsupported hard drives. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. By default WD My Passport Drive supports only Windows and OS X. Installation was not able to complete. - Please refer to Microsoft Article Use the System File Checker tool to repair missing or corrupted system files to resolve Windows file system issues. Bad power cable or data cable connection. I have two computers. Hope it helps. ... Hi, the issue is the WD Backup unable to detect the drive. Make sure WD Backup is allowed and not blocked by anti-virus software. Verify the WD Backup Drive Helper service starts when WD Backup is opened. 1. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps. I use Norton Cloud backup right now, but trying to get off the cloud. WD SmartWare (Support for WD SmartWare has ended. What’s the problem? drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. 4. Finally, the Drive Erase control needs less of a description. Description: WDDriveService.exe is not essential … Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver … If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. For some reason, WD Backup can’t find its own drive. Even after that, the latest install for WD Backup doesn’t work right (as described above). Search for your product and click Submit. Expand WD utility software. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. Have you solved the problem please and if so what did you do? DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. Update WD external hard drive driver to make it work. Click the Next option to view the Installation Type. WD Security for Windows. The WD drive utilities software allows you to configure, manage, and recognize your WD drive. 3. So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com). Wait patiently till the WD Drive Utilities software is installed. - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. (Icons on home screen) but will not install WD Backup. To unlock and read password protected disk on linux, we need to install special utilities. WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. I have the same problem with a new laptop running Windows 10. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). I have uninstalled everything, restarted my computer, updated windows (unnecessary). 2. Action start 15:42:01: ConfigureComPlusInstall. pedropico1 February 7, 2019, 11:22pm My Passport installed all three files Backup, Security and Utilities perfectly on new computer. WD Drive Utilities only supports Windows 10/8.1/8/7. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. I searched for a solution but after 5 hours I gave up. Description: WDDriveService.exe is not essential for Windows and will often cause problems. The problem exists on the USB cable.< /p> 2. ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application I'd also see if all the latest OS and driver updates are installed on the system. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. Physical damage of WD drives. I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. Scroll down to the WD My Passport Ultra Downloads section and click the + button beside the WD Drive Utilities for Windows option. If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. I have same problem. I was able to handle this easily. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Install the software on your system and manage the WD drive. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Thanks, WD Drive Utilities Mac. Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... Press Windows key + X Click Device Manager Expand Disk drives Right click the external drive Click uninstall Exit Device Manager, restart then check if its detected. The WD Drive Utilities software is installed along with WD Discovery. I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. WD SES. WD Backup. WD SmartWare (Support for WD SmartWare has ended. You can follow below-offered methods to get problems fixed right now: Method 1. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. Yesterday my PC broke. 1. Secure the drive with the four screws provided. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. 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