It has a bus stop nearby that will take you downtown on a 20/30 minutes ride. Check-out … So we were moved next door to 111 and immediately on entry our noses were immediately assaulted by a fairly strong mouldy/wet dog/damp/slight sewerage smell. The bathrooms whilst small are functional, yet you do get the floor wet with the shower. Very comfortable bed. Please note that parking is limited and subject to availability (reservation is necessary). I'm glad you liked the bed and pillows. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Walking distance to a vast selection of restaurants, Broadway shopping centre, and parks. Alow me to begin by apologising for your overall negative experience during your stay. Looking forward to seeing you again at your Haven soon! I went back to the front desk and asked if in fact the room had even been cleaned given what I had found within the first minute in the room, they assured me that it had been cleaned but may have not been inspected prior to me checking in, the front desk attendant said that they were prepared to change rooms for me which in fact they did, but when the attendant came to the room to assist in moving me I was asked by him was the lingerie mine! Bottled water is available at reception and can be delivered to your room if you wish. We are currently trying our best to push the approval process to be done as soon as possible. Also considerably cheaper than the city hotels. The new Haven restaurant provided complimentary hearty breakfasts that were more than adequate. Plenty of cafes and restaurants in the area. Bathroom, again small, with toiitries provided in pump containers on wall. Pillow to soft for me but a minor fist world problem. Walking distance to Glebe weekend market, Tramsheds, harbour foreshore and Glebe shopping strip. Dear guest, thank you for your candid feedback. Please kindly accept our sincere apology. When I mentioned this to receptionist he said there was a problem because of all the heritage buildings in the area yet across the street all commercial premises had signs! Shame as the rest of the place presented well. Feel free to contact us at your convenience on 02 9660 6655. Dear guest, Thank you for your feedback. We are very glad to hear you enjoyed staying at your Haven. Sydney Opera House and Circular Quay are also within 3 mi (5 km).Property FeaturesA fitness center, self parking, and dry cleaning are available at this smoke-free … It's great that you had a chance to explore Glebe and discovered some of the hidden gems herein. I probably should have just parked in the street. Please contact us directly so we can discuss the details of your complaint and work out a way to compensate you. Thank you again for your feedback and sorry again for disappointing your stay. We are very glad to hear you enjoyed staying at your Haven. Darling Harbour, Circular Quay and Sydney’s city centre are within a 15-minute bus ride away. We have contacted our construction manager and discussing the solution of the improvement of this issue. We will certainly put your advice into very valuable consideration with the management team. We look forward to hosting you on your next stay. Peaceful area wit lots of green trees and historic homes. The service is professional and friendly and the value for rooms good. Dear f1t4w0ack10g0cbj2020, Thank you for taking time to write a detailed review from your recent stay at the Haven. It's always very encouraging to hear that our guests had a great stay. The room was clean and nice, and my stay overall was very pleasant. Not very far from central. Having no/low expectations of a Best Western hotel, this Glebe outpost was much nicer than some of their other properties. We are currently still looking for better bathroom solutions of our shower facility. I took my iPad Pro with me as needed to do some work while I was on holidays. Are pets allowed at Best Western Haven Glebe? Great location for us (about a 6K round trip walk via Pyrmont or to Balmain and back). It's always great to hear our guests enjoyed their stay. We hope you will visit Sydney again. The staff were pretty good and thats why I gave it 3 stars - I'd give a 3 1/2 if the had a half star but only because of the people. We tried to stick it out and even put some scented soap on the bed to try to disguise the smell. We believe our service quality will surely be better when you visit us again next time! We have made in room amenities âlow touchâ or even contact less. We are very glad to hear that you enjoyed staying at your Haven. Stayed at this hotel for 5 nights during my last business trip. We hope you will stay with us again, so that we may have a chance to provide a superior experience. We found a cleaner working on the floor to remove our chair cushion because it had white sticky liquid stains that I don't want to guess the origin. We will also fix the problems as soon as we can. I always find it difficult to provide the "overall rating" of hotels - average seems to infer that probably not worth staying and very good might indicate that it is better than it is. I can assure you though, that this won't be tolerated again. We appreciate your feedback on the rooms, it has been passed on to management. We are looking forward to welcoming you back in the near future. We have also disciplined our housekeeping staff and retained them on room cleaning specifications. Haven H, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hello Jeoren, thank you for your very kind review. We do try to provide early check-in for guests that request it, but it is subject to availability. MichaelP10643, Guest Relations Manager at Best Western Haven Glebe, responded to this review Dear guests, thank you for taking the time to give us your feedback. No exhaust fan in toilet/shower made for a steamy and stinky stay. It's a pleasure to provide the best possible experience for our guests. We are also very sorry for the noise interrupted your rest. 3 dollars per litre. First of all, this is not a hotel - it's a motel with an elevator. Limited parking is available for a fee and is offered on a first-come, … Parking spots may be limited. We are very glad to hear you enjoyed staying at your Haven. The criticisms are nowhere for a toiletries bag to be placed in the bathroom and Netflix accessible would be good. Whilst we are delighted you like the location, we are extremely sorry, you had issue with the water pressure and in room amenities. We regret that we didn't meet your expectations. Our prices are a little higher than usual at the moment, as it is the busy season. Sorry, pets aren't allowed. We are currently trying our best to push the approval process to be done as soon as possible. We are very happy to hear that we left such a good impression. I will definitely be staying here again. You can check in from 2:00 PM to 9:00 PM. Darling Harbour, Circular Quay and Sydney’s city centre are within a 15-minute bus ride away. Not happy Jan. Cosy hotel, well kept and convenient to food places. Apart from the bed nothing worth mentioning. Explained my âlate' arrangement and was then allowed to stay another half hour. We look forward to seeing you in the near future. Front desk staff should have made sure to tell you that. We are always more than happy to welcome and assist every guest as much as we can. Haven H, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hello Shirley, Thank you for your review. Michael and Zoe were really great. We look forward to the next cahnce to host you. See you then! Located in the northern part of Glebe, it's in walking distance of lots of great shops, cafes etc, and the bus goes right past, so easy to get around if that's what you want to do. The rooms were a decent size and had everything you'd expected in a standard hotel room (small sofa, table, chair, area to place luggage, open wardrobe with hangers, small fridge, kettle, safe, hair dryer etc.) We look forward to seeing you next time! Looking forward to host you again in the near future. Please contact us directly so we can discuss this issue further and find a way to compensate you. It is our pleasure to deliver the best services for every guest. The reception was quite narrow and cramped but it wasn't busy when I was there. It is 15 minutes’ walk from the University of Sydney. See you then! There were lots of restaurants in the neighbourhood. The staff went beyond all expectations to make this stay a highlight of our holiday. We have contacted professional painters to fix the painting issue in the guest room soon. Hello Katherine, thank you for your review. Best Western Haven Glebe is a 5-minute walk from the Blackwattle Bay waterfront, Bicentennial Park and a number of shops and cafés. This issue is being dealt with presently. Looking forward to seeing you at your Haven again soon! In room amenities are now for single use only and can be refilled upon request. Whilst we are delighted you like the location, we are extremely sorry, you had issue with the water pressure and in room amenities. Great air conditioning that you can keep on all night without having that horrible brrrrrr noise and given that the window cannot be opened you do need the air con on. On my first full day I went out for several hours and put out the âmake up my room' tag but on my return saw that the cleaner had skipped my room and gone onto the next one. Guests can reserve secure parking in advance. Dear guest, Thank you for your comment. If you could contact me on fosglebe@havenhotel.com.au, We can discuss the matter further. Rooms are are well appointed and the staff are very helpful and efficient. This had taken off the paint from the wall and also damaged the print on the wall. One problem though is that noise echoes around the courtyard which was particularly bad when other guests gathered in the middle of the courtyard to chat. Would definitely stay again! Guests enjoy modern guest rooms, free Wi-Fi, and fitness center. My friend and I stayed here for one night while in Sydney for a party. Look forward to meeting you at your Haven again! The room I had felt spacious, light, very clean. We are sorry to hear that your personal item was lost. Lucky for us it didn't rain. Once again, we regret the inconvenience caused. We are glad that you enjoyed staying at your Haven. We hope to hear from you soon.â. It was sufficient for my stay, but I wouldn't rate it higher than 3 stars. This illustrates our continuous effort has been recognised. So close to the International Convention Centre and Darling Harbour makes it an Awesome Family Friendly place to stay. Easy access to light rail and bus transport. We are very sorry for all the inconvenience occurred during your stay with us. We believe our service quality will certainly been improved when you visit us again next time. We have since modified procedures to ensure misunderstandings like this don't occur again. Moving forward, we have made new procedures to ensure these information were provided prior to and upon check in for better guest experience. After 4 days another executive gave another workaround that helped and stayed. Haven H, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hello Michele, thank you for the great review! The ipad fast charger was stolen after the room was cleaned. We look forward to welcoming you back soon. See you then. Staff are very efficient and friendly. It is 15 minutes’ walk from the University of Sydney. Only 10 minutes to the city. Both those destinations are also walkable in 30-45 minutes, though it was pretty warm in Sydney the week I was there so walking in a suit was not really happening. Nice courtyard. Clean, Neat and tidy. I am thrilled to know that you were happy with the upgrade and had a pleasant stay with us. Wonderful service! We hope you'll stay with us again in the near future! They even took the worry off myself and ordered our cab to get us to the venue through the busy streets of Sydney, we would definitely stay there again. Small details like L'Occitane toiletries and well designed teaware were an added bonus. The lower rating is based on the bad service by the night manager. To charge at extra $15 for parking and then $100 as a deposit even though you pay in advance with Booking.Com is unacceptable to me. We are very happy to hear that we left such a good impression. Parking fee is $25/day. Initually the room was fresh and new. Staff were underwhelming. We found an inexpensive 'basic' room on a hotel search site, and the room was anything but when we arrived. Low Rate Guarantee. Overall recommended. We regret any inconvenience during your stay due to noise. We're very happy to hear that you enjoyed your stay with us and that you liked the neighborhood. For specific inquiries, we recommend calling ahead to confirm. We felt at home as soon as we arrived. There is no swimming pool. Couldn't get a place in the cbd so this was the next best option. Please accept our apology for the inconvenience. We showed the Internet banking and he kept saying it would be returned the next day. Each of our guest service agent treats our guests as their own family members or friends. Unfortunately, we weren't as successful as we would have liked. We look forward to another chance to host you, soon we hope! city views, room was clean and modern. Dear Gary, Thank you so much for taking time to review your stay at the Haven. We're always happy to hear that our guests enjoyed their time with us, and that our staff helped to make it better. Please contact us when you are coming to Sydney again, we will try our best to reserve a view room for you. Hotel has been refurbished recently. We look forward to hosting you in the future. We are glad that you enjoyed our location. Glebe has a lot of great things to offer. We will retrain all of our staff to ensure our service quality can be improved shortly. Come and experience our hotel near the major tourist attractions. The check-in was easy and the receptionist was quite friendly. It is really a good experience! We are very glad that you enjoyed the location of your Haven. Fast, free wifi. We went to turn on the air con to go to sleep but it came though as heating. We have scheduled maintenance to address the issues you mentioned. We value your business and look forward to seeing you next time. There are restaurants and cafes around. I understand that you were already in a bad mood when you arrived, and I'm sorry we couldn't help change that. See you then! Will stay again. We are glad to hear that you enjoyed your stay, and found our location convenient. Guests can relax in the sunshine on the outdoor terrace and … They have certainly made sure that I won't stay there again, which is a shame as the property is in a great location and looked to be in reasonable order, but I couldn't possibly trust them to handle my accommodation again. Hi Glenn, Thank you for your feedback. Lots of space for luggage, helpful staff. Best Western Haven Glebe, Sydney: 155 Hotel Reviews, 106 traveller photos, and great deals for Best Western Haven Glebe, ranked #130 of 205 hotels in Sydney and rated 4 of 5 at Tripadvisor. MichaelP10643, Guest Relations Manager at Best Western Haven Glebe, responded to this review Dear guest, thank you for your great review. We look forward to hosting you next time! See you then! The Haven G, Manager at Best Western Haven Glebe, responded to this review Dear Diahann, Thank you for your review. Our air conditioners are certainly able to be adjusted with temperature. Dear guest, thank you for your review. Bathroom has not been cleaned properly in a very long time. We look forward to hearing from you. The renovations are now finished and the results are pretty good. While the funds being hold, it will show a "Pending" transaction in your bank details and the record will be replaced by the actual charge when it is released. Lunch service and room service are also available from our warm and welcoming cafe. On the CCTV footage, the cleaner was not carrying anything out of the room. Please contact us on 02 9660 6655 at your convenience. It's great that you enjoyed your stay with us. We could not stay with him and booked instead at the Haven in Glebe which was within walking distance. WiFi is free, and this hotel also features a restaurant and a gym. The walls are also paper thin, we heard every word, knock and bang of guests arriving and departing other rooms - needless to say the morning checkout period was a noisy affair. Thank you! We are glad you enjoyed our room and balcony. Please kindly accept our sincere apology for the unpleasant experience occurred during your reservation. MichaelP10643, Guest Relations Manager at Best Western Haven Glebe, responded to this review Dear guest, thank you for your feedback. We hope you will stay with us again in the near future. Great Hotel for either eating in at their new restaurant facility or going out to choose from various eating places across the road. We're happy that you're satisfied with your accommodation, and like our location. Please kindly accept our sincere apology for all the inconvenience occurred during your stay. A lovely Vietnamese sandwich place across the street, right by the bus stop called the Glebe Cafe. Public transportation was nearby to take us anywhere, was easy to use (once we figured it out), and used light-rail and buses. Glebe is a great suburb and walking distance to the CBD. We will give it another try in the future. And the location is so handy. The hotel is located in a peaceful neighbourhood close to the Light Rail Station - Glebe. The hotel itself is very non-descript as it has no signs outside for some reason. Again, I am very sorry for the inconvenience caused during your stay. We hope to see you again in the near future. There was a large internal open area that was really under-utilized. In fact it was more than that. The only thing I can really fault is that there was a bit of wear and tear, particularly in the bathroom. Reasonable pricing for this time of year also. Sorry, pets aren't allowed. Guest Parking. The rooms while having been completely done up have not been repaired. There are perhaps a dozen parking spaces but you have to reserve in advance or you are out of luck. The bus stop into town is across the street. The only downside is the lack of parking and the spots available at the hotel are challangingly small, best come in a small car. It's great that you enjoyed your stay with us. We believe our hotel facilities and service quality will certainly be better when you visit your Haven next time! We regret any inconvenience caused by the noisy busses, we intend to install double glazed windows, but until we have, we will do our best to give you a quiet room on your next stay. We're always happy to hear that our guests had a memorable stay with us. Definitely don't try to recover from jetlag here! It was a great encouragement for Michael to be remembered and honoured. The Haven G, Manager at Best Western Haven Glebe, responded to this review Dear Lorraine, Thank you for your comment. Thank you again for your honest and valued feedback. We stayed overnight before a cruise. You are right to expect more from your Haven. All of our 49 King rooms have balconies, only the 7 Queen rooms don't have them. We value your feedback. While I asked for the higher level of room, the reception lady offer me an up-grated room with Anzac Bridge and city views. Looking forward to welcoming you back soon. This is not the usual high levels of service we normally offer and please accept my sincere apologies. We are also consulting the professionals to improve our bathroom facilities and we have retrained our front office staff to improve our service quality. We apologise for the disturbance caused by other guests during your birthday weekend.This is not a regular occurrence, in fact, we haven't had this kind of disturbance before. It's great that you enjoyed your stay with us, and our location was convenient for you. Sandwiches are made fresh for under $7, fresh juice, and yummy donuts. I'd stay here again. We are glad you enjoyed our upgrade of the hotel facilities and our location. Blackwattle Bay Park is minutes away. Particular thanks to Michael who made us feel especially welcome, we will most definitely be back. Dear guest, thank you for taking the time to review us. Please kindly accept our sincere apology. Planned it in a way that I spend New Year's Eve in Sydney. I actually asked for the carpet to be properly vacuumed and this didn't even seem to help. We have also re-enforced our housekeeping protocols to improve our overall service of rooms. Bed comfy. I would not stay there unless you just take non-valuable items. 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